How Financial Institutions Can Turn Disruptive Times into Opportunities
Guest presentation by Wells Fargo

The pandemic and economic downturn have brought an unprecedented time of disruption. Yet there's a silver lining: chaotic times can
spur innovation. Financial institutions have a unique opportunity to design and deliver customer-focused solutions that will have a lasting impact.

CapTech hosted a webinar focused on how financial institutions can leverage innovation to meet evolving customer needs. Watch the replay to learn how to deliver human-centered solutions that make an impact - from enhanced interactions on digital channels, to personalized experiences that draw on machine learning to sophisticated chatbots. You’ll also hear how Wells Fargo accelerated conversational banking.


- Robin Cusimano, SVP, Customer Conversations & Content, Wells Fargo
- Paul Given, Managing Director, CapTech Consulting
- Steve Holdych, Co-CEO, CapTech Consulting (moderator)

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